OnScript for Webex Contact Center

Automatically sync every Webex Contact Center call recording to OnScript for AI-powered quality assurance, agent scoring, and compliance review — no manual downloads or exports.

Step-by-step setup guide

1. Create your OnScript account. Start a free trial at onscript.ai. You will receive an OnScript API key for your workspace.
2. Authorize OnScript in Webex Control Hub. A Webex organization Full Admin signs in to Control Hub, goes to Management → Apps → Service Apps, selects OnScript, and clicks Authorize. That's the only step needed on the Webex side — there is no developer account or app to create.
3. Find your Webex Org ID. In Control Hub, go to Management → Account and copy the Organization ID shown in the Organization profile section (it looks like a1b2c3d4-e5f6-...).
4. Connect OnScript to your workspace. Open the Webex CC setup form and enter your OnScript API key and Webex Org ID, and select your data center (us1 or eu1). OnScript completes the Webex connection once your organization has authorized the app.
5. Make a test call. Place a recorded call in Webex Contact Center. It appears in your OnScript dashboard within about five minutes.

Requirements & pricing

• An active Webex account with Webex Contact Center and call recording enabled.
• An OnScript account.
• OnScript offers a free trial followed by usage-based or per-seat pricing, with no setup fees or long-term contracts. See onscript.ai/pricing for details.

Data & security

The connector requests only the cjp:config_read scope. No audio is stored by the connector — recordings stream directly to your OnScript workspace. Only minimal metadata (recording ID, duration, phone number) is retained for deduplication, with a 30-day retention window.